The 94-year-old is understood to have hit her head as she fell backwards from the top of an escalator inside the shop.
12:34, UK,Tuesday 15 March 2016
An elderly lady has died after falling backwards on an escalator in a Marks & Spencer store.
The 94-year-old was reported to have hit her head after losing her balance at the top of an escalator in the chain's High Street, Sutton store in south London at around 3.30pm on Monday.
Emergency services rushed to the scene as shop staff did their best to help the woman, including reportedly using dressing gowns to shield her from public view, but she died at the scene
An M&S spokesman described the fall as "a tragic accident".
He added: "We responded immediately by calling the emergency services and attending to the customer's immediate needs.
"The London Ambulance Service arrived within minutes of being called and offered their full support.
"Our thoughts are with her family at this tragic time."
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